Refund Policy

Refund & Return Policy

At Willow & Stone we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To qualify for a return:

The item must be unused and in its original packaging
The item must be in the same condition you received it
Proof of purchase is required
Non-Returnable Items

For hygiene and safety reasons, we cannot accept:

- Used faucet extenders
- Damaged items caused by misuse
- Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect
Return Shipping

Customers are responsible for return shipping costs unless:

- The wrong item was received
- The product arrived damaged or defective
- Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Contact

For return requests, contact us at:
admin.willowandstone@gmail.com